Shipping & Returns

 

Order Processing

Orders are typically packed and dispatched within 2–5 business days.

During busy periods, processing times may be slightly longer.

 

Shipping

We currently ship within New Zealand and selected international destinations.

Shipping costs are calculated at checkout.

Once an order has been dispatched, delivery times are dependent on the shipping provider and destination.

 

International Transfers

Some service providers used by ArteloCat may store or process information outside New Zealand. By using our website, you acknowledge that your information may be transferred and processed in accordance with applicable privacy laws.

• International customers are responsible for any customs duties, taxes, or import charges that may apply in their country. 

Lost or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.

 

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your order and include photographs of the damage where possible.

 

Incorrect Addresses

Customers are responsible for providing accurate shipping information. ArteloCat is not responsible for delays or losses resulting from incorrect addresses supplied at checkout.

 

Returns

Due to the nature of our products, we do not accept returns for change of mind.

If there is an issue with your order, please contact us and we will work with you to find a fair solution.

 

Contact

For any shipping or order enquiries, please contact:

hello.artelocat@gmail.com